Guests Recognize The Ritz-Carlton, Laguna Niguel As The 1 Ritz-Carlton Club Experience In The World

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For the 3rd consecutive year, The Club at ocean front Ritz-Carlton, Laguna Niguel has been recognised as the “Best Club Experience Globally” within The Ritz-Carlton Hotel Company, LLC. A comment from a guest explains it all. “My other half and I stay at on The Club Level every two to three months.

We live domestically, but exploit the superb property and hospitality to ‘escape’ on a mini vacation. Each time we stay, Mary, Penni and Kathryn are so surprisingly gracious. They are the reason why we continue to return everytime. We aren't treated like ‘guests,’ but instead like pals and family. They make the experience so pleasurable, relaxing, and comfy! The tiny ‘touches’ they supply are so special They have fantastic memories ; they remember tiny details about us that shows they really care. Great job! We can’t wait for our next stay.” . “We are intensely pleased with the people on The Ritz-Carlton Club for their exemplary client satisfaction and service excellence that has earned them this exceptional recognition for the third consecutive year,” asserted General Manager Bruce Brainerd.

“It's a true testament to their commitment to making life-long Ritz-Carlton guests,” he explained. Following a stay at the sea front resort, Gallup surveys guests about their stay. Ritz-Carlton guests from across the world are asked to rank their overall satisfaction, as well as their Club experience, on a range of 1 to five. The number 1 Club ranking was a consequence of the 2010 survey results. Featuring many special services and privileges, The Ritz-Carlton Club experience offers the comfort, convenience and privacy of a hotel inside a hotel.

Found on the 4th floor of the resort, Club is not just about plush surroundings. The services, including 5 complimentary food and beverage shows daily, also provide added value. The point of interest of Club is a roomy lounge area, furnished to seem like a cosy living area and well stocked with books and a spread of mags and newspapers. A dedicated concierge is available to meet any wishes from tough to get trattoria reservations to assistance with changing airline flights. Only guests registered on Club level can get access to the floor through use of a special elevator key, making certain a sense of personal security.

The Ritz-Carlton Club Team . Penni Garcia commenced her career at the resort August four, 1984, just before it opened on Aug twenty-seven. She started as a hotel operator, helping the opening team with in-going calls. In 1985, she was promoted to The Club and has been the supervisor since 1986. Over the years, she has served as a Quality Leader, coaching her team to provide the final guest experience and providing her team the opportunity to steadily improve the service level to the guests.

Mary Wiesen started her hospitality career with the resort July 1997 after working many years as a dental assistant. Guest steadily write letters commending Mary for her amazing service. She gives her heart and soul to her job each day regularly providing a quality experience for the guests. Mary really makes guests feel a bit like they're in their own home. Kathryn Fleming joined the resort in June 2009 as a Concierge after spending many years as a pharmaceutical marketing rep. In Sep 2010, she was promoted to Club Concierge.

Kathryn enjoys being on Club and providing guests with more one on one, customized concierge services. The Ritz-Carlton, Laguna Niguel premiered as the first luxury resort along coastal Orange County in August 1984. Twenty-six years on, the resort is a re-imagined surfside retreat that awakens guests’ senses with its unique ocean-front setting and remarkable service heritage. The resort is the premiere destination for travelers who wish a gleeful approach to Southern California luxury.

The resort has been the receiver of many awards over time, but is proud to boast earning AAA Five Diamond status for the 25th year, the longest in California. The resort offers many extraordinary luxury experiences including Raya, 180bl361, The Market Place, Eno, Bar Raya, The Spa and Jean-Michel Cousteau’s Envoys of the Environment. To get more information or reservations call 800-241-3333, the hotel immediately at 949-240-2000, a travel pro or visit the web site at ritzcarlton press release distributor
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