Guests Recognize The Ritz-Carlton, Laguna Niguel As The One Ritz-Carlton Club Experience In The World
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For the 3rd uninterrupted year, The Club at sea front Ritz-Carlton, Laguna Niguel has been recognized as the “Best Club Experience Globally” in The Ritz-Carlton Hotel Company, LLC. A comment from a guest explains it all. “My wife and I stay at on The Club Level every 2 to 3 months. We live regionally, but use the amazing property and hospitality to ‘escape’ on a mini vacation. Every time we stay, Mary, Penni and Kathryn are so incredibly gracious.
They're the reason we continue to return everytime. They make the experience so enjoyable, relaxing, and comfy! The little ‘touches’ they supply are so special They have superb memories ; they remember small details about us that shows they really care. Great job! We will not wait for our next stay.” . “It's a true testament to their commitment to making life-long Ritz-Carlton guests,” he added . Following a stay at the ocean front resort, Gallup surveys guests about their stay. Ritz-Carlton guests from across the world are asked to rank their overall satisfaction, as well as their Club experience, on a measure of one to five.
The number one Club ranking was a consequence of the 2010 survey results. Featuring many special services and privileges, The Ritz-Carlton Club experience offers the comfort, convenience and privacy of a hotel inside a hotel. Located on the fourth floor of the resort, Club isn't just about luxurious surroundings. The services, including 5 complimentary food and drink displays daily, also provide added value. A dedicated concierge is available to meet any wishes from tough to get restaurant reservations to assistance with changing airline flights. Only guests registered on Club level can obtain access to the floor through use of a special elevator key, making sure a sense of private security. The Ritz-Carlton Club Team . Penni Garcia began her career at the resort Aug four, 1984, just before it opened on Aug 27. She started as a hotel operator, aiding the opening team with incoming calls.
In 1985, she was promoted to The Club and has been the supervisor since 1986. Over the years, she has served as a Quality Leader, mentoring her team to provide the final guest experience and providing her team the chance to steadily improve the standard of service to the guests. Mary Wiesen started her hospitality career with the resort July 1997 after working many years as a dentist's nurse. Guest steadily write letters commending Mary for her dazzling service.
She gives her heart and soul to her job everyday, regularly providing a quality experience for the guests. Mary truly makes guests feel just like they're in their own home. Kathryn Fleming joined the resort in June 2009 as a Concierge after spending many years as a pharmaceutical sales rep. In Sep 2010, she was promoted to Club Concierge.
The Ritz-Carlton, Laguna Niguel premiered as the 1st luxury resort along coastal Orange County in Aug 1984. Twenty-six years after, the resort is a re-imagined surfside retreat that awakens guests’ senses with its unique ocean-front setting and extraordinary service heritage. The resort is the premiere destination for travelers who desire a gleeful approach to Southern California luxury. The resort has been the receiver of many awards over time, but is happy to boast earning AAA 5 Diamond status for the 25th year, the longest in California. The resort offers many striking luxury experiences including Raya, 180bl361, The Market, Eno, Bar Raya, The Spa and Jean-Michel Cousteau’s Envoys of the Environment. For more information or reservations call 800-241-3333, the hotel directly at 949-240-2000, a travel professional or visit the web site at ritzcarlton prnewswire
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